Jo is a Customer Service executive with over 30 years' experience in the retail industry. Jo has spent the majority of her career as Head of Customer Service across all points of contact with Marks and Spencer. She develops end-to-end strategy to deliver consistent customer experience, delivering and embedding transformational change. Jo also sits on the Board for Moat Housing Association.

Ben is the Chief Executive of Ekaya Housing Association, responsible to the Board for the leadership and strategic direction of the Association. Prior to this, he was the Housing Director and Deputy Chief Executive of Westway Housing Association. Ben has held a variety of senior Housing and Asset Management roles with both large and small organisations within the Housing sector, including three years’ experience as an independent housing professional, supporting organisations through change, performance improvement and service transformation.

Sarah started her career as an external auditor with BDO Stoy Hayward. Specialising in social housing she moved to KPMG. Sarah moved to London & Quandrant Group and then AmicusHorizon (now Southern Housing following merger) in 2009. Sarah is a member of the National Housing Federation's Finance & Policy Advisory Group and sits on the ICAEW social housing sub-committee. She has previously chaired the G15 Finance Directors' Group and was Vice Chair of the NHF's SORP Working Party. She was appointed to the Sustainability for Housing Board in 2021.

Sarah was Development Director at the Royal Academy of Engineering until 2016, having previously spent nearly 20 years as an investment banker. She was a director at HSBC Investment Bank. Sarah now focuses on charities and governance, and currently her other board roles are the Jurassic Coast Trust, which is responsible for managing the World Heritage Site, and Carefreebreaks, a social tech start-up. She was recently appointed to the board of the Vehicle Certification Agency, part of the Department for Transport. Sarah lives in Westminster.

Julia is an experienced Development & Regeneration professional, with a career in both public and private sectors. Julia spent 20 years in Executive Director roles at Catalyst Housing, she was responsible for their mixed tenure development programme, asset management, sustainability and health & safety. She now runs her own consultancy business, JM Development Consulting, working with public sector clients and their partners and suppliers to increase the supply of good quality affordable homes. Julia chaired the G15 Housing Association Development Directors Group 2013 – 2017.