Dolphin Housing Limited has carried out a self-assessment against the Housing Ombudsman’s Complaint Handling Code.  The code sets out requirements for member landlords that will ensure complaint handling is consistent across all of the landlord members which includes Housing Associations and Local Authorities.  Dolphin Housing Limited is a member of the Housing Ombudsman.   The purpose of the code is to enable the swift resolution of complaints, providing clarity for residents and the opportunity to learn for landlords.

The assessment sets out the approach Dolphin Living provides to residents and how this meets the Complaint Handling Code.  Dolphin Living are already complying with the code in most areas, although recognise there are some areas for us to improve.  Our aim is to provide an excellent service to our residents at all times, even if it’s just an apology, please let us know.  In the same way, if you think we have done a great job, we would like to know that as well so that we can pass this on to the people who have delivered that service.

The detailed self-assessment can be accessed here. 

The Annual Complaints and Service Improvement Report 2024 can be viewed here.