Dolphin Living: Coronavirus (COVID-19) Services Update

Dolphin Living is taking steps to maintain services as best we can to help keep residents, contractors and colleagues safe during the Coronavirus (COVID-19) outbreak.

We continue to follow Government guidance and comply to the three tier system; whilst London is Tier 2 travel is still allowed for business reasons so contractors can continue to work. All emergency and health and saftey works will be prioritised at this current time. Other maintenance and repairs issues will be carried out on a priority cascade. All our contractors will wear PPE whilst in your homes.

Please continue to visit this section of our website and the website of our Managing Agent, Touchstone, for the latest information on the precautions we are taking and information about any changes to our services during this time.

Dolphin Living would also like to reassure residents that we are committed to protecting residents who are unable to work due to Coronavirus and Touchstone are available to advise on the Government’s financial support guidance at this difficult time.

We are grateful to your patience during this time and will endeavour to continue services wherever possible in accordance with official health rules. We apologise for any inconvenience this may cause and we appreciate your understanding.


If you are a resident and affected by the Coronavirus outbreak…

For all health concerns regarding Coronavirus please refer to the NHS website.

If your financial circumstances have been affected by Coronavirus, please do not hesitate to contact our Managing Agent, Touchstone, who will be happy to discuss your rent and potential solutions at this time:

Tel: 01225 838 490


If you need to find out the latest Government advice…

Dolphin Living is following the latest Government guidance and we advise residents to do the same. You can find the latest official advice on the Government website at Please keep checking this website as the advice is regularly updated.

The three actions everyone must do to keep protecting one another are:

  • Wash hands regularly
  • Wear a face covering in enclosed spaces
  • Stay at least 2 metres apart – or 1 metre with a face covering or other precautions

Do not leave home if you or anyone in your household has symptoms.


Information relevant to your borough…

Please be aware that councils in which Dolphin Living homes are located have relevant local information on their websites, detailed below:

Hammersmith & Fulham
Waltham Forest